Terms of Service

Last updated 2 September 2026

Blackout Bros is a trading name (DBA) of Steamsy LLC, a California limited liability company. These terms are between you and Steamsy LLC trading as Blackout Bros.

Quotes and pricing

Prices shown on this site include the film, the installation, and us driving to you anywhere in San Diego County. There is no call-out charge.

Prices quoted online are estimates for a vehicle in normal condition. We confirm the final figure from your vehicle details, and in person before we start any work. Where a job needs more time than a standard install — old film to remove, aftermarket glass, unusual conditions, damage around the seals — we tell you the difference before we begin, not afterwards.

Booking and cancellation

Let us know as early as you can if you need to move an appointment. We'll do the same if weather makes a safe install impossible, since film cannot be fitted properly in rain or heavy wind at an open location.

Where we work

We need enough space to open the doors fully, and ideally shade or a garage. You are responsible for making sure we're allowed to carry out work at the location — some apartment complexes and business parks don't permit it.

California tint law

California limits how dark front side windows may be, and restricts windshield film to a strip along the top. We fit legal film to those positions as standard.

If you ask us to fit a darker film to a front window than the law permits, we will tell you it isn't legal for road use. Any citation, inspection failure or removal cost that follows is the vehicle owner's responsibility.

The vehicle's glass

We inspect the glass before we start and will point out anything we find. Chips, cracks, scratches, failing seals and factory-tinted glass that has already begun to fail can worsen during a normal install through no fault of the installer.

Removing old film — particularly from rear glass with defroster lines — carries a risk to those lines. We take every reasonable precaution, and we'll tell you before we start if a removal looks high-risk, but we can't guarantee the outcome of removing someone else's work.

Curing

Leave the windows up for three days after installation. Haze, small water pockets and a slightly cloudy look are normal while the film cures and clear on their own. Damage caused by rolling windows down early is not covered.

Our guarantees

These are in addition to the film warranty below, and are our own commitments rather than the manufacturer's.

Flawless at 30 days. Haze and small water pockets are normal while film cures. If a bubble, crease or light gap is still present on glass we installed 30 days after the install, we will re-install that window at no charge. This covers the installation itself; it does not cover damage caused by rolling the windows down early, by cleaning the film with ammonia, or by impact, scratching or third-party work after we leave.

On time, or $50 off. Where we have confirmed a two-hour arrival window with you in advance, and we arrive after the end of that window, $50 comes off that job. The credit applies once per appointment and is deducted from the final invoice; it does not apply where the delay is caused by conditions outside our control — including weather that makes a safe install impossible, or the vehicle or location not being accessible at the agreed time.

The confirmed price is the price. Once we have confirmed your price from your vehicle details, that figure is what you pay for the job as described. If we find conditions that change the work — old film to remove, aftermarket glass, damage around the seals — we will tell you what it changes and you decide whether to proceed, before any work begins.

Money-back on window tint. If you are not satisfied with window tint we installed, tell us within 7 days of the installation. We will return and correct the work. If you still do not want the film, we will remove it and refund the amount you paid for that tint installation. This applies to the tint installation only; it does not cover paint protection film or vinyl wraps, and it does not apply where the film has been damaged after installation, including damage from rolling the windows down during the three-day cure or from cleaning the film with ammonia.

Aftercare membership

Blackout Care is an optional annual membership, billed yearly and cancellable at any time. It is not a warranty and does not extend or replace the film warranty set out below. Membership benefits apply to the single vehicle it was purchased for, and to window tint we installed only — it does not cover paint protection film or vinyl wraps, which are covered separately under Blackout Signature.

First-year promotions. Where we advertise a free first year of Signature Membership (with the PPF + Signature Tint bundle), no charge applies for that first membership year and no separate purchase is needed at checkout. Ordinary annual billing, at the price shown for that membership, begins at renewal unless you cancel first. Blackout Care carries no free first year: it is billed at the price shown from the date it is added, whichever film was installed.

Damage replacement. Members get the film on one window replaced free of charge once per membership year, regardless of what caused the damage. It covers our labor and the film; it does not cover replacing the glass itself, and it does not carry over to the following year if unused.

Film removal. Members can have the film on the front two windows we installed removed at no charge, on request. Removal on the rest of the vehicle is quoted separately. This applies to our own film — removing film fitted by someone else is quoted separately, as set out above.

Annual inspection. One visit per membership year, at an address in San Diego County, scheduled by agreement.

Warranty

Film warranty terms depend on the product installed:

• Carbon film: 5-year warranty.
• Ceramic and Super Ceramic film: lifetime warranty, for as long as the original purchaser owns the vehicle.
• Paint protection film: warranty is subject to the terms of the applicable PPF product and package.

In each case the warranty covers bubbling, peeling, cracking, delamination and color change. It is backed by the film manufacturer and honored by us.

It does not cover scratches, damage from cleaning with ammonia-based products, damage caused by other work on the vehicle, or glass breakage. Use the cloth we leave with you.

The warranty covers replacing the film. It does not extend to other costs.

Text messages

If you tick the consent box on the quote form, you agree to receive automated text messages from Blackout Bros about your quote and your appointment. Ticking it is optional and consent is not a condition of purchase — you can get a quote and book a job without it.

Message frequency varies, up to 4 messages per job. Message and data rates from your carrier may apply. Reply STOP at any time to cancel, or HELP for help. We will not text you after you reply STOP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how we handle your number.

Payment

Payment is due on completion unless we've agreed otherwise in writing.

Getting hold of us

Call or text (858) 407-0711, or email service@blackoutbros.com. If something isn't right, tell us first — most issues are fixable and we'd rather come back out than leave you unhappy.