Privacy Policy
Last updated 18 August 2026
What we collect
When you fill in the quote form or text us, we receive whatever you send: your name, mobile number, email address, the vehicle you drive, the ZIP code where the car is parked, any photos you attach, and any notes you write.
Our website host records standard technical information for every visit — the pages you looked at, the browser you used, and an approximate location derived from your IP address. That is used to keep the site working and to see which pages people actually read.
How we use it
- To work out an accurate price for your vehicle
- To contact you about that quote, by the method you chose on the form
- To schedule the appointment and find your address on the day
- To follow up if we haven't heard back, and to ask how the job went afterwards
- To honour the warranty, which means keeping a record of what we fitted and when
Text messages
If you ask us to text you, we will — for your quote, appointment reminders, and a follow-up if you go quiet. Reply STOP at any time and we'll stop texting. Message and data rates from your carrier may apply.
Who else sees it
Nobody buys this information from us, because we don't sell it. It is handled by the services we use to run the business — our website host, our form and scheduling software, and our phone provider — and only so that they can deliver those services to us.
We will only hand information to anyone else if the law requires it.
How long we keep it
Quote enquiries that don't turn into work are kept for around two years. Completed job records are kept for as long as the warranty runs, because we need them to honour it.
Your choices
Ask us and we'll tell you what we hold about you, correct anything that's wrong, or delete it — except where we need to keep a job record to support a live warranty. Email service@blackoutbros.com or call (858) 407-0711.
California residents have specific rights under state privacy law, including the right to know what personal information a business has collected and to ask for its deletion. We honour those requests through the same contact details above.
Changes
If this policy changes we'll update the date at the top of this page.